Privacy policy

Last updated: 24 August 2018

Nassari 360 is an online service that helps professional photographers create immersive experiences for their clients.

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Nassari 360 is operated by Nassari 360 Limited.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our service

This privacy policy relates to your use of our service, made available at nassari360.com.

Our service relies on third party providers including Zoho Subscriptions. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party services, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and compete customer surveys or participate in competitions via our website.

We also collect personal information about you from Zoho Subscriptions when you set up your payment method.

The personal information we collect about you depends on the particular activities carried out through our service. Such information includes:

  • your name and email address

  • your gender

  • your area of work and occupation

  • bank account and payment details

  • details of any feedback you give us by phone, email, post or via social media

  • information about the services we provide to you

  • your account details, such as username and login details

We use this personal information to:

  • create and manage your account with us

  • verify your identity

  • provide goods and services to you

  • customise our service and its content to your particular preferences

  • notify you of any changes to our website or to our services that may affect you

  • improve our services

Our service is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose

  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

  • vital interests: where our use of your personal information is necessary to protect you or someone else’s life

  • public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information — the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected What information we ask for How and why we use your information

When you register with us

Your name and email address

We ask for this:

  • to create and manage your account with us

  • to communicate with you about your account

We rely on your consent as the lawful basis for collecting and using your personal information.

We will keep this information until:

  • you close your account with us

  • we close your account

When you contact us

Your name, email address, occupation and details of your feedback

We ask for this:

  • to be able to reply to you

  • to communicate with you about your account

  • to address the feedback that you submit

  • to improve our service

We rely on your consent as the lawful basis for collecting and using your personal information.

We will keep this information until:

  • you close your account with us

  • we close your account

When you set up your payment method

Your name, email address, bank account and payment details

We ask for this:

  • to be able to set up your payment method

  • to communicate with you about your account

We rely on your consent as the lawful basis for collecting and using your personal information.

We will keep this information until:

  • you close your account with us

  • we close your account

When you update your profile

Your gender, area of work and occupation

We ask for this:

  • to understand who uses our service

  • to understand what people use our service for

  • to communicate with you about your account

We rely on your consent as the lawful basis for collecting and using your personal information.

We will keep this information until:

  • you close your account with us

  • we close your account

Who we share your personal information with

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any third party.

Transfer of your information out of the EEA

We may transfer your personal information to the United States as some of our infrastructure is provided by companies with infrastructure located in the United States. The United States does not have the sa me data protection laws as the United Kingdom and EEA. The European Commission has given a formal decision that the United States provides an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a European Commission approved contract (as permitted under Article 46(5) of the General Data Protection Regulation) that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. If you would like further information please contact us via support@nassari360.com. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our cookie notice.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you complete one of our online order forms for the first time.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us via support@nassari360.com

  • using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to five business days for this to take place.

For more information on your rights in relation to marketing, see 'Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • contact us via support@nassari360.com

  • let us have enough information to identify you

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)

  • let us know the information to which your request relates

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy policy

We may modify this privacy policy at any time by updating this page. If a change reduces your rights in a meaningful way, we will notify you by email or by using a notice when you sign in.

How to contact us

Please contact us via support@nassari360.com if you have any questions about this privacy policy or the information we hold about you.